I am a Highly accomplished Engineering Manager with over a decade of experience in leading engineering and operations teams to new heights of success in the SaaS industry.

Renowned for spearheading strategic initiatives that transform engineering practices, enhance operational efficiency, and drive customer success. I bring a consistent record of innovation in the development and scaling of cloud operations, SRE, DevOps, and CI/CD pipelines across global platforms.

Key Achievements

Revolutionized Online Payments at Amazon

Guided the operations and feature development for "Checkout by Amazon" and "Login and Pay with Amazon," leading the charge on developing a groundbreaking zero-touch payment system integration. This initiative not only enhanced the customer experience by streamlining transactions but also demonstrated my ability to innovate within the competitive space of online payments, scaling solutions to accommodate billions of transactions.

Elevated Bing's Market Presence through UX Innovation

Spearheaded the design and implementation of Bing Core UX and Bing Travel, introducing an API platform for integration with Cortana and enhancing web and mobile experiences for Hotels and Flights. My leadership in these projects was instrumental in driving Bing's user base growth significantly from 2005 to 2013,reinforcing Bing's position in the competitive search engine market through user-centric design and strategic product development.

Leadership in Cloud Operations and SRE

At Branch Metrics Inc., initiated an embedded SRE program, boosting team productivity by 40% and enhancing collaboration between operations and engineering teams. Successfully managed globally distributed teams, demonstrating exceptional skill in fostering team development and operational excellence.

Innovative Solutions and Process Modernization

While at Fitbit, led the modernization of Jenkins build systems, handling over 3.4k builds per day, and orchestrated a complex migration of essential systems to GCP, significantly improving operational maturity and scalability.

Strategic Architectural Improvements

At Crunchyroll, pioneered a microservice template that facilitated rapid service development with Continuous Deployment, reducing global service latency by 32% through a strategic multi-region architecture.

Operational Excellence

Directed the transformation of software deployment and operations towards 100% automation using Puppet, Ansible, and Terraform at Apptio, overseeing infrastructure operations, and managing CI pipelines across multiple geographic locations.

Armed with a robust technical foundation and a forward-thinking approach, I excel at driving the development and execution of visionary roadmaps, orchestrating high-impact projects, and leading organizations through transformative change with precision and impact.